Welcome to GlideGear LLC’s FAQ page! Below are some of the questions our customers frequently ask, along with their answers. If you have additional questions, please feel free to contact us.
- Do your products come with a warranty?
Yes, all GlideGear LLC products do not come with a warranty. If you receive a damaged suitcase, please contact Customer Support. - Do you ship internationally?
Yes, we ship internationally and can ship to multiple countries and regions. Specific shipping costs and times will be displayed during checkout. - Where can I check the status of my order?
Once your order is shipped, we will email you a tracking number. You can use this number to track the status of your package on the shipping company’s official website. - How do I request a refund or return?
You can request a refund or return within 7 days of receiving your order. Please refer to our Refund and Return Policy for details and steps. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is processed, but changes or cancellations cannot be guaranteed. - How do I contact customer service?
If you have any questions or need further assistance, please contact customer service at:
Phone: (817) 747-1060
Email: maritzaestrada@glidegear.online
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express) and debit cards. - What if the item I received is defective?
If the item you received is defective or not what you ordered, please contact us immediately. We will provide you with a return address and specific steps for handling the defective item.