REFUND AND RETURNS POLICY

Thank you for purchasing a product from GlideGear LLC (“we”) and we hope you are satisfied with your purchase. If you need to return a product for any reason, please refer to the following policy:

  1. Return Period
    Customers have 7 days from the date of receipt to request a refund or return. Requests received after this period will not be accepted.
  2. Return Requirements
    To be eligible for a return, the returned product must meet the following requirements:

The product must be unused, in its original condition, and undamaged.

The product and all accessories, labels, and packaging must be intact.

Attach the original order confirmation email or receipt stating the reason for the return.

  1. Refunds
    Once we receive your returned product and confirm that it is eligible for return, we will process the refund.

The refund will be issued to the original payment method used for purchase. Refund processing time may vary depending on the bank and generally takes 5-10 business days.

  1. Return Process
    If you wish to request a return, please follow the steps below:
    Contact Customer Service: Please contact our customer service team at the following address to let us know the product you wish to return and the reason for the return.
    Phone: (817) 747-1060
    Email: maritzaestrada@glidegear.online
    Receive Return Authorization: We will provide you with an authorization for your return request and a subsequent return address.
    Ship Return Package: Return the product in its original packaging according to the instructions we provide. Return shipping costs will be borne by the customer unless the product is defective or incorrect.
  2. Non-Returnable Items
    The following items are not eligible for refunds or returns:
    Items that have been used (e.g., visible wear, stains, etc.).
  3. Contact Us
    If you have any questions about our return and refund policy, please feel free to contact us:

Address: 913 Honey Locust Ln, Crowley, TX 76036
Phone: (817) 747-1060
Email: maritzaestrada@glidegear.online

Thank you for your understanding and support. We look forward to serving you better!